Returns & Exchange

Returns & Exchange

Returns & Exchange Policy | রিটার্ন ও এক্সচেঞ্জ নীতিমালা

At Bunot (বুনোট), we carefully inspect and pack every saree before dispatch. We want you to receive your order in excellent condition.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible so that we can review the issue and provide the appropriate solution.

বুনোটে প্রতিটি শাড়ি পাঠানোর আগে যত্নসহকারে পরীক্ষা ও প্যাকেজিং করা হয়। আপনি যেন ভালো অবস্থায় আপনার অর্ডারটি পান, সেটিই আমাদের লক্ষ্য।

🔄 When Can I Request a Return or Exchange?

A return or exchange request may be considered if:

  • You received the wrong saree.

  • The saree arrived damaged or defective.

  • The product has a significant manufacturing defect.

  • The product does not match the confirmed order.

Eligibility is subject to inspection and the conditions of this policy.

❌ Items That May Not Be Eligible

Returns or exchanges may not be accepted when:

  • The saree has been worn, washed, altered, stained, damaged, or used.

  • The product has been damaged after delivery due to customer handling.

  • The original packaging, tags, or accessories are missing where applicable.

  • The issue is a minor variation in color caused by different screens or lighting conditions.

  • The product was purchased under a clearly stated non-returnable/non-exchangeable offer.

  • The customer simply changes their mind after receiving the product, where such change-of-mind returns are not offered under the applicable order terms.

👗 Ready-to-Wear Returns & Exchange

Ready-to-Wear sarees may be eligible for return or exchange according to the conditions stated above.

If you receive an incorrect or damaged Ready-to-Wear saree, please contact us within [48 hours] of receiving the order.

The saree must remain:

Unused • Unwashed • Unaltered • In original condition

Please keep the original packaging until the issue has been resolved.

✨ Bunot Atelier Pre-Orders

Because Bunot Atelier sarees may be handcrafted or made specifically after an order is placed, they require special consideration.

Pre-order cancellations

Once crafting has started, cancellation may not be possible.

Any cancellation or advance-payment conditions applicable to a particular Atelier product will be clearly stated on its product page before you place the order.

Returns & exchanges

Due to the handcrafted and made-to-order nature of Atelier pieces, return and exchange conditions may differ from Ready-to-Wear products.

Please carefully review the individual Atelier product page and applicable terms before placing a pre-order.

📸 Damaged or Incorrect Product

If you receive a damaged or incorrect product:

Step 1

Contact Bunot Customer Support as soon as possible.

Step 2

Provide your:

  • Order number

  • Name

  • Phone number

  • Description of the issue

Step 3

Send clear photographs and/or an unboxing video showing the product and packaging where available.

Step 4

Our team will review the information and determine the appropriate resolution.

📦 Return Shipping

If the return or exchange is approved because Bunot sent an incorrect, defective, or damaged product, Bunot will determine the appropriate return-shipping arrangement.

For other types of returns or exchanges, shipping charges may be the customer's responsibility where applicable.

💳 Refunds

If a refund is approved, the refund method and processing time will depend on the original payment method and the circumstances of the order.

For Cash on Delivery orders, we may request the necessary payment information to process an approved refund.

Any applicable delivery, payment-processing, or other charges will be handled according to the specific circumstances and applicable terms.

⚠️ Important Notes

Color Variation

Actual colors may appear slightly different depending on your phone, monitor, screen brightness, photography lighting, and display settings.

Minor variations in handmade or handwoven products may also occur naturally and are not necessarily considered defects.

Handcrafted Variation

Each handcrafted saree may have subtle variations in texture, weave, print, embroidery, or finish. These variations can be part of the unique character of a handcrafted product.

📞 Need Help?

If you have a question about a return, exchange, damaged product, or Atelier pre-order, please contact Bunot Customer Support.

We recommend reviewing this policy and the individual product description carefully before placing an order.

Bunot — Woven in Tradition. Made for Today.